Privacy policy.
J.Rigby Indigenous Designs
ABN: 38 336 540 885
Mackay QLD, Australia
jrigbypaintings.com.au
Last updated: May 2026
Privacy Policy
1. Overview
J.Rigby Indigenous Designs (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or purchase from us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the practices described in this policy.
2. What Information We Collect
We may collect the following types of personal information:
Contact and identity information
Your name, email address, phone number, and postal or delivery address.
Order and transaction information
Details of artworks or products you have purchased, commission enquiries, payment confirmations, and delivery details. Note: we do not store your full payment card details. Payments are processed securely through third-party payment providers. Commission enquiry information
Information you share with us about a commission request, including personal stories, family details, or other content you choose to provide so that Jessica can create a meaningful piece for you. This information is treated with care and used only for the purpose of fulfilling your commission. Communications
Records of emails, contact form submissions, or other messages you send us. Website usage information
Technical data collected automatically when you visit our website, including your IP address, browser type, device type, pages visited, and time spent on the site. This data is collected through Squarespace, the platform on which our website is built, and may include cookies.
3. How We Collect Your Information
We collect personal information in the following ways:
• Directly from you when you place an order, complete a contact form, enquire about a commission, or communicate with us by email or phone
• Automatically through your use of our website via cookies and analytics tools provided by Squarespace
• Through our social media channels (Facebook and Instagram) when you interact with our pages or send us a message
4. How We Use Your Information
We use your personal information to:
• Process and fulfil your orders and deliver your purchases
• Communicate with you about your order, commission, or enquiry
• Create commissioned artworks tailored to your brief
• Send you transactional emails relating to your purchase
• Improve our website and understand how visitors use it
• Comply with our legal obligations
We will not use your personal information for direct marketing without your consent. If we do send you marketing communications, you will always have the option to opt out.
5. Disclosure of Your Information to Third Parties
We do not sell your personal information. We may share it with trusted third parties in the following circumstances:
Payment processors
To complete your purchase, payment information is handled by third-party payment providers (such as those integrated through Squarespace). These providers have their own privacy policies and security standards.
Shipping and courier services
Your name and delivery address will be shared with the courier or postal service responsible for delivering your artwork.
Squarespace
Our website is hosted on Squarespace, which collects certain data as part of its platform services. Squarespace is based in the United States and has its own privacy policy. For more information, visit squarespace.com/privacy.
Legal obligations
We may disclose your information if required to do so by law or in response to valid legal requests.
We do not share your personal information with any other third parties without your consent.
6. International Transfers of Information
Because we ship internationally and use platforms such as Squarespace that operate overseas, your personal information may be transferred to and stored in countries outside Australia, including the United States. We take reasonable steps to ensure that any overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.
7. Cookies and Tracking
Our website uses cookies, which are small text files stored on your device. Cookies help the website function correctly and allow us to understand how visitors use the site.
Squarespace may use cookies for analytics and performance purposes. You can adjust your browser settings to refuse or delete cookies, though this may affect your experience on our website.
We do not use cookies to collect sensitive personal information or to track your activity across other websites.
8. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption and payment processing is handled by secure, PCI-compliant third-party providers.
While we do our best to protect your information, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information you send us.
9. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request that inaccurate information be corrected. To make a request, please contact us using the details below.
We will respond to access and correction requests within a reasonable timeframe. In some circumstances we may be unable to provide access to certain information, in which case we will explain why.
10. Retention of Information
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Commission details and correspondence may be kept for longer periods where they form part of our business records.
11. Privacy Complaints
If you believe we have mishandled your personal information, please contact us in the first instance so we can attempt to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: jessrigby80@yahoo.com.au
Website:www.jrigbypaintings.com.au/contact
Location: Mackay QLD, Australia